Returns & Exchanges

At BY JOHNNY, we want you to love your purchase; however, if you change your mind, we offer returns for store credit or refund within 14 days of delivery for all full-priced items. Please ensure all garments are in their original condition, unworn, and with all designer tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Pack Your Items

Carefully place the garments in their original packaging, ensuring all tags and hygiene seals remain intact to qualify for a refund.

3

Ship the Package

Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at your nearest authorized postal location.

4

Processing and Refund

Once our quality control team receives and inspects your return, your refund or store credit will be issued within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing